Timber Marketplace TIMBERWeb Global Timber & Lumber Marketplace
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Home  Member Benefits   Benefits

 
 

1. Why will online Buying and Selling benefit my Company?
 
For full details of how Buying and Selling timber online will benefit you click here .

2. Do I have to become a member of TIMBERWeb?

Nearly all of our services are reserved for Members only. This enables us to focus on providing our Members with real-time, relevant trading contacts, news and information services. All Members have a unique Username and Password to access TIMBERWeb. This also helps create a safer ebusiness environment and helps reduce spam.
 

3. What level of coverage does TIMBERWeb have globally?

TIMBERWeb has the largest timber contact database in the world with more than 202,000+ timber and timber related businesses from over 185 countries.Its membership covers the globe and unique visitors regularly exceed 25,000 per month. Over the past 10 years TIMBERWeb has developed the most successful and most frequently used eMarket for Timber, Lumber and Forest Products for posting Offers and Requirements on the Internet. TIMBERWeb continues to evolve and expand.
 

4. What type of Membership is available?
 
There is a membership type to suit your business if you are involved with the timber or lumber industry. Buyers and Sellers generally take full trading membership but other businesses such as Logistics, Shipping Lines, Ports, General & Financial Services, and Associations and Industry Bodies all have a home at TIMBERWeb. For further information and costs please click here.
 

5. How can I search the Contact Database of timber businesses?
 
Members log on at the Home Page using their Username and Password, then click on the 'Contact Database' heading in the left hand side menu. Access to the complete Contact Database of more than 202,000 businesses depends on your membership type. For further information and costs please click here.
 

6. How do I read the latest Timber News and Information?
 
All Members log on at the Home Page using their Username and Password, and then click the 'News' heading in the left hand side menu. Access to the News Sections depends on your membership type. For further information and costs please click here. Non-Members have no access to trading information.
 

7. How can I publicise my Company on TIMBERWeb?
 
Most Full Members are entitled to a personalised Members Page showing your full contact details, a map giving your exact geographical location, a link to your website, and a link to your Stocklists or Buying Requirements. Members are also entered into the Global Directory and receive priority listing positions. Members are able to use the eTrader V4.0, place banner and classified advertisements as well as interact directly with other members.
 

8. What is a business-to-business (B2B) eMarket?
 
eMarkets allow Companies to interact online, Buy and Sell products, advertise their services and find useful information specific to their sector of business. TIMBERWeb is the leading B2B eMarket and Networking environment for timber and forest products.
 

9. Customer Service Contact / How do I contact TIMBERWeb?
 
 Email : operations@timberweb.com or keith@timberweb.com
 Fax :+44 207 9003444
 Mail :TIMBERWeb Trading Limited,
  The Whin,
  Wadd Lane,
  Snape near Woodbridge,
  Suffolk,
  IP17 1QY,
  United Kingdom

10. What is your Credit Card Policy?
 
WE DO NOT COLLECT OR STORE YOUR CREDIT CARD INFORMATION online we use a global payments specialist PAYPAL as part of our join online process to take your credit card details and inform us if the payment is authorised. Any credit card information taken over the phone will be destroyed immediately. When we are notified the payment has been authorised we will check your application and if we approve your application to become a member of TIMBERWeb then we will accept the payment and your membership will be set up (delivered) within 24 hours if the following day is a working day otherwise on the next working day.
 

11. When will my Membership be setup(Delivered)?
 
When we are notified the payment has been authorised we will check your application and if we approve your application to become a member of TIMBERWeb then we will accept the payment and your membership will be set up (delivered) within 24 hours if the following day is a working day otherwise on the next working day. If you pay by bank transfer we will set up your membership after we have been advised by our bank that they have received the payment from you for the full amount.
 

12. What is your policy on refunds?
 
We normally do not make refunds of membership subscriptions paid because of the value of information received immediately on access to the site but we will look at each request on a case by case basis, and if we are satisfied that a genuine error has been made as opposed to a "change of mind" or no real bona fide intent in the first place to become a proper member of TIMBERWeb, then we will consider refunding an amount taking into account the costs incurred by us to receive the payment originally, make any membership, and to make any refund agreed. No claim for refund under any circumstances will be considered if the claim is not made within 24 hours of the member being advised of the setup of the membership. No refunds will be made for Advertising and Promotional Campaigns.
 

13. What is TIMBERWeb's cancellation policy ?
 
A Membership can be cancelled at anytime by the member without refund of any subscription but data in relation to communication with other members cannot be deleted as this may effect contractual information. TIMBERWeb reserves the right to cancel any membership at any time without refund for misuse in accordance with the general terms and conditions.
 
 
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